Emirates has been named the world’s best airline in an inaugural TripAdvisor Travellers’ Choice awards, as voted for by holidaymakers.
In addition, the 32-year-old United Arab Emirates carrier, which is wholly-owned by the Dubai government, has been recognised for having the best first class and economy seats of all the airlines.
Many major carriers, such as British Airways, Virgin Atlantic, Air France and American Airlines, failed to make the top ten list, with Singapore Airlines coming in second place, followed by Azul Brazilian Airlines.
JetBlue scored fourth place, trailed by Air New Zealand, Korean Air, Japan Airlines, Thai Smile, Alaska Airlines and Garuda Indonesia.
TripAdvisor airline reviews launched in July 2016, giving travellers a platform to share their candid feedback – both good and bad – about all major airlines around the globe.
Along with submitting written feedback, customers can rate the carriers on legroom, seat comfort, customer service, value for money, cleanliness, check-in and boarding, food and beverage and in-flight entertainment.
Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide.
When it came to the top major airlines in Europe, Russia’s flagship carrier Aeroflot took home the award.
Coming in at second place was Turkish Airlines, followed by KLM Royal Dutch Airlines, Lufthansa, Swiss International Air Lines, Virgin Atlantic Airways, Finnair, Austrian Airlines, Aer Lingus and Icelandair.
Aeroflot also took off with the prize for having the best business class seats in town.
TRIPADVISOR TRAVELLERS’ CHOICE AWARDS FOR AIRLINES 2017
Top airlines in the world
1. Emirates, United Arab Emirates
2. Singapore Airlines, Singapore
3. Azul, Brazil
4. JetBlue, United States
5. Air New Zealand, New Zealand
6. Korean Air, South Korea
7. Japan Airlines, Japan
8. Thai Smile, Thailand
9. Alaska Airlines, United States
10. Garuda Indonesia, Indonesia
Top major airlines in Europe
1. Aeroflot, Russia
2. Turkish Airlines, Turkey
3. KLM, Netherlands
4. Lufthansa, Germany
5. Swiss Intl Air Lines, Switzerland
6. Virgin Atlantic, United Kingdom
7. Finnair, Finland
8. Austrian Airlines, Austria
9. Aer Lingus, Ireland
10. Icelandair, Iceland
Top low cost airlines in Europe
1. Jet2.com, United Kingdom
2. Aegean Airlines, Greece
3. S7 Airlines, Russia
4. Monarch, United Kingdom
5. Air Malta, Malta
6. Norwegian, Norway
7. Volotea, Spain
8. Flybe, United Kingdom
9. Thomson, United Kingdom
10. TUI Fly, Belgium
Class of service world winners
Best First Class
Emirates, United Arab Emirates
Best Business Class
Best Premium Economy Class in the World
Air New Zealand, New Zealand
Best Economy Class in the World
Emirates, United Arab Emirates
On the budget front, UK’s Jet2.com won the title for being the top low-cost carrier.
Steve Heapy, CEO of Jet2.com and Jet2holidays said the company was ‘thrilled’ and ‘proud’ to claim victory in the TripAdvisor rating.
He added: ‘What makes the accolades so special is the fact that they are based on customer experience and feedback, making the recognition even more rewarding.’
Three other British airlines were recognised in the cut-price category, with Monarch, Flybe and Thomson take fourth, eighth and ninth place respectively.
Others to make the grade were Aegean Airlines from Greece, Russia’s S7 Airlines, Air Malta, Norwegian Air Shuttle and Spain’s Volotea.